Refunds and Shipping
Thank you for taking the time to look at the wonderful array of vintage glass available through the Rare Necessities website.
The principles I follow are that the items I acquire should be hallmark designs or great examples from a glassworks’ portfolio, with a sprinkling of rare or key pieces thrown in for good measure.
I have taken care to try and display each item properly and describe it accurately. If you have a question or would like some additional photographs, please do not hesitate to contact me. I want you to enjoy your purchases and have total confidence in what you are purchasing.
I accept payment by the following methods:
- Debit & credit card – payment is through the website via Paypal. Just click on the tab and follow the on-screen instructions.
- Bank transfer – bank account details will be provided upon request. Most transfers can be made easily and without charge, however where fees are incurred they must be borne by the purchaser.
- Personal cheque – a forwarding address will be provided upon request. Your item(s) will only be shipped upon receipt of cleared funds, so please allow an additional 7 working days from the date of receipt of your cheque.
Please do not attempt to send cash through the post.
To be as transparent as possible, each item has its own specific charge for postage and packing.
The charge includes parcel delivery by Royal Mail “Signed For” second class as well as the cost of packaging materials.
Great care will be taken in packing the item(s) securely to ensure as far as possible that they reach you in perfect condition.
I aim to send all items on the next business day following the day of purchase. Where items are ordered after 7pm, the item may be sent on the second day after purchase. Please contact me if you have any specific requirements or deadlines regarding delivery.
International customers – postage overseas can be expensive so please request a specific price for postage before making your payment.
Refunds & Exchanges
Please be aware that all of the items available for sale are vintage and so may have some signs of wear and tear consistent with their age, for example some light scratching on the base.
It is also important to note that most of these pieces were made by hand, by skilled craftsmen up to 60 years ago and not as part of a modern production line. Consequently, there may be minor blemishes or imperfections unique to a piece but which reflect how it was made and which add to its charm and appeal. Such imperfections would not, therefore, be considered as damage and so are not referred to within the description for any of the pieces available.
I want you to enjoy your purchase as much as possible and to have total peace of mind. To that end I will accept returns provided they are received back within 14 days of the date of purchase and in their original condition. Please contact me as soon as possible once you have received your purchase and no later than 7 days from the date of delivery should you have any concerns or be considering returning your item(s).
Upon receipt of the item in its original condition, I will refund your purchase in full, excluding shipping costs, or exchange for another piece if you prefer. Unfortunately, if the item is received back in a damaged state or is lost I will be unable to make a refund. For that reason, I suggest that proof of postage is always obtained and any item returned is sent via a trackable service. For exchanges, any price differential will need to be paid for more expensive items or will be refunded for cheaper items.
In the unlikely event that your item is lost in transit or received in a damaged state, I will give you a full refund, excluding postage costs. However, you must contact me within 7 days of your item(s) being delivered. You will need to send photographs of the damaged item(s) with their packaging for insurance purposes before returning the item(s) to us by post.
Please do not hesitate to contact me should you have any questions concerning any of my policies.